Full price: a refund or store credit, within 14 days of delivery.

Sale, or more than 10% off at checkout: store credit only.

Marked Final Sale: no refunds or store credit.

Jewellery: no change-of-mind returns, for hygiene reasons.

Faulty: we'll make it right, sale and Final Sale pieces included.

No exchanges.

Start your return in our returns portal with your order number and the email you ordered with, within 14 days of delivery. Every return goes through the portal. Anything sent back without one comes back to you at your cost.

Try it on at home, by all means. Just send it back new and unused, with the swing tags on and the protective packaging intact.

Pieces marked Final Sale on the product page when you bought them can't be returned for a refund or store credit, unless they arrive faulty.

Sale pieces, and orders with more than 10% off at checkout from a discount code or a promotion, can be returned for store credit only.

Refunds go back to your original payment method. Store credit comes as a digital gift card for the price you paid at checkout, and any balance you don't spend carries over. Both are processed within 5 working days of your return reaching us.

If you have redeemed a Gift With Purchase, your return must include the gift received with your purchase to qualify for a full refund or store credit. If you choose to keep the gift, its value will be deducted from your refund or store credit.

Return postage is yours to cover, and the original shipping isn't refunded. Please use a tracked service: we can't take responsibility for a return that doesn't reach us.

If something arrives faulty, email info@poppylissiman.com within a week of receiving it, with your order number and clear photos, and we'll make it right. This includes sale and Final Sale pieces. After the first week we can't always tell a fault from wear, unless it's clearly a manufacturing fault.

Contact the stockist you bought from. They handle their own returns.