Poppy Lissiman will happily authorise to process a Store Credit or Refund for any full priced product purchased from our online store (poppylissiman.com) within 14 days* of the products original delivery date. For hygiene reasons, jewellery cannot be returned for a refund, or store credit due to change of mind.

Items purchased during our Cyber Sale with a 25% discount are eligible for return of a store credit of the sale value only within 14 days* of delivery. Sale products marked "Final Sale" are not eligible for a refund or store credit.

The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable.

Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.

If you have redeemed a Gift With Purchase, your return must include the gift received with your purchase to qualify for a full refund or store credit. If you choose to keep the gift, its value will be deducted from your refund or store credit.

Store credits will only reflect the purchase price of the item as paid at checkout.

Sale products marked "Final Sale" are not eligible for a refund or store credit.

Sale items and items purchased at more than a 10% discount, are eligible for return of a store credit of the sale value only within 14 days*

Head to our returns portal here and enter your order number and email address within 14 days of delivery and follow the prompts. After the expiry of the 14 day period, no Refund or Store Credit can be offered.

All returns must be lodged through the returns portal.

Any unauthorised returns will not be accepted and sent back at the cost of the customer.

Products from Poppy Lissiman that have been purchased through one of our stockists or wholesalers cannot be returned directly to Poppy Lissiman. Please contact the respective stockist or wholesaler directly for any return inquiries.

In the rare occurrence that you’ve received your PL product with a fault or defect, we do require that you report this within the first week of receiving so that we can resolve the issue right away.

If this is not reported within the first week we can no longer determine whether your order was received with the defect or if it occurred as a result of wear and tear (unless it is deemed a legitimate manufacturing fault)

Email info@poppylissiman.com with your original order number & clear photos of the issue. 

Poppy Lissiman can not be held responsible for any lost or undelivered returns that are shipping back to our warehouse; For this reason, we strongly recommend using a trackable service when sending the product back to ensure its safe delivery with us.

You will receive your Refund or Store Credit once we have received and approved that the product is in its original condition with swing tags and packaging in tact. A return processing time of up to 5 working days may apply.

Poppy Lissiman reserves the right to refuse a refund if these terms are not met.

*14 days from the date of the products original delivery by the courier

No. The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable.