Poppy Lissiman will happily authorise to process a Store Credit or Refund for any full priced product purchased from our online store ( within 14 days* of the products original delivery date.

Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.

If you would like to return a product simply head to our returns portal here and enter your order number and email address, within 14 days and follow the prompts. After the expiry of the 14 day period, no Refund or Store Credit can be offered.

If you your return can't be fulfilled through the portal please email with your order number & issue. 

The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection.

Poppy Lissiman can not be held responsible for any lost or undelivered returns; For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.

You will receive your Refund or Store Credit once we have received and approved that the product is in it's original condition. A return processing time of up to 5 working days may apply.

Sale products and products purchased during a discount period are not eligible for a Refund, and may only be returned for a Store Credit within 14 days*.

Received something faulty/incorrect? Please email us immediately at so we can help rectify the situation as soon as possible.

Poppy Lissiman reserves the right to refuse a refund if these terms are not met.

*14 days from the date of the products original delivery by the courier