Shipping

FREMANTLE CLICK & COLLECT

We're excited to share that this festive season, we're offering a convenient Click & Collect option for local customers at our Fremantle Head Office. Please note, the last day to place a click and collect order is 5pm Thursday 21st of December.
 
Here's how it works: 

1. Email Us: Send an email to info@poppylissiman.com with the item(s) you wish to purchase.    

2. Confirmation: Our customer care team will confirm stock availability and email you a custom invoice for Click & Collect.  

3. Payment and Order Completion: Payment must be completed within 24 hours. Once paid we will provide you with the collection address in Fremantle, and collection time.

Please be aware that Click & Collect availability depends on stock, and certain items may not be available.

Our standard online returns policy applies to Click & Collect orders. Kindly note that our response and collection times fall within our business hours of Monday to Friday, between 9 am and 5 pm.
 
This Click & Collect offer will only be available leading up to Christmas. If you have any questions or need a hand choosing the perfect piece for yourself or for a gift, please email info@poppylissiman.com.

HOW LONG DOES SHIPPING TAKE?

Expect all orders to take between 4-7 working days for delivery. Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch.

We cannot be held responsible for any unforeseen shipping delays that are outside of our control. 

In the unlikely event that your package is deemed lost or delivered incorrectly after an investigation by DHL or Australia Post, we will make every effort to replace and resend your order.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) our Customer Care team will attempt to reach out immediately.

Once the shipment has been returned to origin you will be issued with a credit note minus a $70 fee, which includes the cost of shipping, customs duties and taxes involved in the redirection of the package back to us.

WHERE ARE ORDERS SHIPPED FROM?

All orders are sent from our logistics centre in Hong Kong using DHL express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia. 

WHEN WILL MY ORDER BE SHIPPED?

If you place an order on a business day before 11am AWST, it will dispatch the same day. If placed after 11am AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.

Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch.

WHAT COURIER DO WE USE?

We use DHL express couriers for majority of our shipments however if your delivery location is rural or outside of a major metropolitan area or a PO BOX, DHL may hand your shipment over to a third-party courier for the final leg of delivery which may result in an additional 2-4 business days added to the shipping time. For more information or assistance with an order like this please don’t hesitate to reach out to us at info@poppylissiman.com

DHL shipments must be to a residential or business address (not a PO Box) and be signed for on delivery.

Poppy Lissiman cannot be held responsible for any stolen or lost parcels once proof of delivery has been provided by the courier.  

DO I HAVE TO PAY DUTIES AND TAXES?

We cover the duties and taxes on orders under $1000 AUD.

Orders with a total value over $1000 AUD will incur import duties once they arrive in Australia. Import duties are not included in the check out price (inclusive of GST) and are the responsibility of the buyer once the shipment lands in Australia.

Rest of world: Unless otherwise stated, our shipping costs are exclusive of all import duties and taxes

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) our Customer Care team will attempt to reach out immediately.

Once the shipment has been returned to origin you will be issued with a credit note minus a $70 fee, which includes the cost of shipping, customs duties and taxes involved in the redirection of the package back to us.

For more information please don’t hesitate to reach out to us at info@poppylissiman.com

COUNTRY
ORDERS UNDER $250 AUD
ORDERS OVER $250 AUD
AUSTRALIA
$10 AUD FOR DHL EXPRESS COURIERS TAKING APPROX 3-7 BUSINESS DAYS
FREE
NEW ZEALAND
$15 AUD for DHL Express Courier
Free
AUSTRALIA
ORDERS UNDER $250 AUD
$10 AUD FOR DHL EXPRESS COURIERS TAKING APPROX 3-7 BUSINESS DAYS
ORDERS OVER $250 AUD
FREE
NEW ZEALAND
ORDERS UNDER $250 AUD
$15 AUD for DHL Express Courier
ORDERS OVER $250 AUD
Free