Our friendly customer service team at info@poppylissiman.com are happy to help with any questions or queries you may have. Please allow up to 48 business hours for us to get back to you, we are located in Western Australia and keep an eye on our emails during normal office hours Monday-Friday 9am-5pm AWST.

If  you’ve entered a wrong address or details, you can contact our customer service team at info@poppylissiman.com as soon as possible and we will do our best endeavours to resolve this before it is shipped.

Please email us at info@poppylissiman.com as we will do our best to change before it ships! Unfortunately due to the high volume of orders during promotions this may not always be possible.

If you place an order on a business day before 9am AWST, it will dispatch the same day. If placed after 9am AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.

As a small team, we appreciate your patience during busy periods such as promotions, BFCM, and Christmas, when dispatch may take a couple of extra days!

Most orders are sent from the PL HQ in Western Australia. Occasionally, if an item isn’t available locally, we may ship it from our Hong Kong logistics centre.

To make express shipping possible, our online store requires a minimum cart checkout value of $60. If your cart total falls below this amount, you won't be able to complete your purchase.

If a sold out item is still appearing on our site that usually means we’re making more. To be the first to know when an item is made available again, click to the “Notify Me When Back In Stock” button via the product’s webpage and you’ll receive an automated email the second it’s been restocked so you don’t miss out.

Occasionally we also carry some spare pieces in most styles at our head office in Australia so you can also email us at info@poppylissiman.com and we can check our stock levels here or let you know a more accurate date when the restock is coming back.

Almost all our acetate frames are suitable to have their lens changed. We don’t personally offer the service but if you take your pair of PL glasses to your optometrist, they should be able to fit your prescription lens.