Poppy Lissiman will happily authorise to process a Store Credit or Refund for any full priced product purchased from our online store (poppylissiman.com) within 14 days* of the products original delivery date.
Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.
For hygiene reasons, jewellery cannot be returned for a refund, or store credit due to change of mind.
We do not facilitate exchanges.
Sale products marked "Final Sale" are not eligible for a refund or store credit.
Sale items and items purchased at more than a 10% discount, are eligible for return of a credit of the sale value only within 14 days*
HOW TO RETURN MY ITEM?
Head to our returns portal here and enter your order number and email address within 14 days of delivery and follow the prompts. After the expiry of the 14 day period, no Refund or Store Credit can be offered.
All returns must be lodged through the returns portal.
Any unauthorised returns will not be accepted and sent back at the cost of the customer.
Poppy Lissiman products that have been purchased through one of our stockists/wholesalers must be contacted directly for any returns.
DO YOU COVER RETURN COSTS?
No. The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable.
In the rare occurrence that you’ve received your PL product with a fault or defect, we do require that you report this within the first week of receiving so that we can resolve the issue right away.
If this is not reported within the first week we can no longer determine whether your order was received with the defect or if it occurred as a result of wear and tear (unless it is deemed a legitimate manufacturing fault)
Email firstname.lastname@example.org with your original order number & clear photos of the issue.
HAVE YOU RECEIVED MY RETURN?
Poppy Lissiman can not be held responsible for any lost or undelivered returns that are shipping back to our warehouse; For this reason, we strongly recommend using a trackable service when sending the product back to ensure its safe delivery with us.
You will receive your Refund or Store Credit once we have received and approved that the product is in its original condition with swing tags and packaging in tact. A return processing time of up to 5 working days may apply.
Poppy Lissiman reserves the right to refuse a refund if these terms are not met.
*14 days from the date of the products original delivery by the courier