Poppy Lissiman x Air Robe
Supporting Circular Fashion
As part of our commitment to a sustainable fashion industry and reducing our impact on our planet, we are proud to announce that we have joined the Circular Fashion movement by partnering with Air Robe.
Keeping fashion in circulation creates a positive impact on our planet and natural ecosystems. Joining the Circular Fashion movement is the easiest way for you to repurpose your purchases and feel good knowing you’re leaving a lighter footprint on our planet.
AirRobe can help you re-sell, rent or recycle your favourite Poppy Lissiman items on their designer marketplace when you’re ready to give these pieces a second life.
When you choose to add an item to your AirRobe while you shop, it will be stored in your AirRobe wardrobe until you’re ready to re-sell, rent or recycle it.
HOW TO JOIN THE MOVEMENT
1. While shopping with us online, select the box for ‘add to AirRobe’ before adding to cart. You can also do this at checkout.
2. Once your order is complete, follow the steps in your AirRobe welcome email to create your account.
3. All selected items will be ready and waiting in your Circular Wardrobe.
4. Once you have loved your Poppy Lissiman items, you can then re-sell, rent, or recycle them on the AirRobe marketplace.
5. Track your carbon emissions and money earned within your Circular Wardrobe.
For any questions or assistance, please see FAQs below or reach out to our Customer Care team at firstname.lastname@example.org
How do I access AirRobe?
Once your order is complete, follow the steps in your AirRobe welcome email to create your account. Once your account is activated, all of your AirRobe items will be ready and waiting in your Circular Wardrobe until you are ready to list them on the AirRobe marketplace.
Can I add Poppy Lissiman pieces that I purchased previously to AirRobe?
Yes, you can manually upload any product directly into your AirRobe account. Please find more information on how to do this via airrobe.com.
Will my Poppy Lissiman account automatically link to my AirRobe account?
We are two separate companies, therefore, our accounts are different and not linked. Once your item/s are added to your Circular Wardrobe, you will only be able to view these items in your AirRobe account.
I forgot to add my items before placing my order, can I still list them on AirRobe?
That is not a problem, you can manually upload any product directly into your AirRobe account. Please find more information on how to do this via airrobe.com.
What do I need to do once I am ready to rent or re-sell my item on AirRobe?
All of your AirRobe items will be ready and waiting in your Circular Wardrobe. When you are ready to re-sell or rent your item/s update the condition in AirRobe, e.g. if they have been gently used and follow the steps to sell or rent. It is recommended that you upload an image of your piece to help buyers with their purchase decision.
Can I return my item if I have opted to add this to my AirRobe account?
Yes, but only if your item complies with all the details in our returns policy. Once you have submitted your return, you will need to remove this item from your AirRobe account.
If I rent out an item via AirRobe, can I still return it?
No, as per our returns policy any items that are no longer in their original packaging with tags on can't be returned.
I added my items to AirRobe but haven't received a confirmation email from them, can you help?
We are sorry to hear that you haven’t received your confirmation email. We do suggest checking your junk inbox just in case this has been redirected there. If you are still unable to locate it, we do suggest heading to the AirRobe website to sign up and upload your items manually.