All orders are sent from our logistics centre in Hong Kong using DHL express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia.
We use DHL express couriers for majority of our shipments however if your delivery location is rural or outside of a major metropolitan area DHL may hand your shipment over to a third party courier for the final leg of delivery which may result in an additional 2-4 business days added to the shipping time. For more information or assistance with an order like this please don’t hesitate to reach out to us at firstname.lastname@example.org
DHL shipments must be to a residential or business address (not a PO Box) and be signed for on delivery
Please note that orders with a total value over $1000 AUD will incur import taxes once they arrive in Australia. Import taxes are not included in the check out price and are the responsibility of the buyer once the shipment lands in Australia from our warehouse in Hong Kong.
For more information please don’t hesitate to reach out to us at email@example.com